Question 1

How do I get a quote?

Accepted Answer

Fill out the quote form above with details about your project, or email us directly at hello@underdoglazer.com. Include your design files or a description of what you're looking for, and we'll get back to you within 24 hours with a detailed quote.

Question 2

What file formats do you accept for designs?

Accepted Answer

We work with most common file formats including PNG, JPG, SVG, AI, PDF, and EPS. Vector files (SVG, AI, EPS) give us the best results. If you only have a rough sketch or an idea, that's fine too — we can help you develop the design.

Question 3

What materials can you engrave on?

Accepted Answer

We can engrave on a wide range of materials including wood, metal, acrylic, leather, glass, plastic, stone, ceramic, carbon fiber, and more. If you're unsure whether your material will work, just ask — we're happy to do a test run.

Question 4

How long does a typical project take?

Accepted Answer

Turnaround depends on the complexity and quantity. Simple single-piece projects can be done in 1-3 business days. Larger orders or complex custom work may take 5-10 business days. We'll give you an accurate timeline with your quote.

Question 5

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes! We offer tiered pricing for larger orders. The more pieces you need, the lower the per-unit cost. Contact us with your quantity and we'll put together a custom bulk quote.

Question 6

Can I see a proof before you engrave?

Accepted Answer

Absolutely. For every project, we provide a digital proof for your approval before we start engraving. We won't touch the laser until you're 100% satisfied with the design.

Question 7

Do you ship nationwide?

Accepted Answer

Yes, we ship across the entire United States. Local pickup is also available. Shipping costs depend on the size and weight of your order, and we'll include that in your quote.

Question 8

What if I'm not happy with the result?

Accepted Answer

Your satisfaction is our top priority. If something isn't right, contact us immediately and we'll work to make it right. We stand behind the quality of our work.

Question 9

Can you engrave items I provide?

Accepted Answer

In most cases, yes. You can send us your own items to be engraved. We'll evaluate the material and dimensions to make sure we can deliver a great result, and we'll let you know upfront if there are any concerns.

Question 10

How do I send you my items or materials?

Accepted Answer

For items you want engraved, you can ship them to our workshop or drop them off locally. We'll provide shipping instructions and our address after you've been quoted and approved your project.

Let's Bring YourVision to Life

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Common Questions

Prefer to Talk Directly?

Let's Bring YourVision to Life

Request a Free Quote

Common Questions

Prefer to Talk Directly?